FAQ

We create blends inspired by brand fragrances, upholding the same high-quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.

They are designed to be very long-lasting, just like designer fragrances, and in some cases, depending on the composition, even longer.

This depends only on your usage habits. On average, a 50ml bottle, used once a day, lasts about 2 to 3 months.

None of our products are tested on animals. Also, all our perfumes are vegan!

You pay for your perfumes upfront. You also get free shipping for 3 products or more. Returns are always free. You can return any perfume you don’t like within 30 days after shipping, and we will refund you the full price.
Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.

If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately, during this time, we cannot split or combine any orders. If you have any questions, please contact our customer service team at hello@dossier.eu.

Returns are always free. You can return any items that you don’t like within 30 days after shipping, and we will refund you the full price. Nevertheless, we don't refund the shipping costs (if you order less than 3 products, otherwise it's free).

If you want to return your item/s, you can either email us at hello@dossier.eu or write to us on Facebook or Instagram.

If you'd like to return your item/s, we can only process this request once. You can return as many items as you like, but they must be sent in the same return package (under one return label).

Please note that a picture of the item is required for authorization of a return (this step is included in the return request procedure).

Additional notes regarding perfumes

Keep in mind you are always welcome to test out all of our fragrances risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.

All returned orders will be sent directly to the following charity: Give Back Box.

Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e., clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)

Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.

First of all, you need to send the product back to us within 30 days of shipping. We will start the 30-day period from the date of arrival indicated on the tracking code. After this time, no returns will be accepted, and we will not be able to refund you.

You have 2 options:
- you can start the return process here
- you can send an email to hello@dossier.eu au so that we can help you out.

If something happens with the package, please contact us at hello@dossier.eu, and we will work together to find a possible solution.

Layering fragrances means wearing more than one fragrance at a time to create a unique, personalized scent. You can experiment in any way you want with your favorite scents. For more information and tips regarding this technique, please refer to our Blog section.

It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.

Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types.
The concentration by percent/volume of perfume oil is as follows:
- Eau de Parfum (EdP), Parfum de Toilette (PdT): 10 - 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.
- Eau de Toilette (EDT): 5 - 15% (typical ~10%) aromatic compounds.

We recommend applying your perfume on pulse points (neck, wrists, behind ears, etc.) or simply spritzing it in the air and walking through so that the scent can envelop you. For more tips and tricks and application methods, you can check our Blog section.

Diffusion refers to the way a perfume applied to your skin reaches the ones around you. A good perfume diffusion is neither distracting nor overwhelming, for more information, check out the related articles in our Blog section.

It’s a normal phenomenon called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can so go easy on reapplying the scent.

I have a question about fragrances, can I talk to you about it?
We’ve got people who love chatting about all things fragrance-related. Email us at hello@dossier.eu to get a quick, personal reply. Don’t worry—we check it constantly.

We currently ship to most European countries. The best way to confirm if we deliver to your location is to check the available shipping options at checkout.

Once an order is placed, we won't be able to make any changes to it. So, please double-check all your order details, including your shipping address, before hitting the submit button. We are unable to make any changes due to the automated nature of our fulfillment process.
Dossier is not responsible for mis-delivered packages if the shipping address is wrong and we're unable to make changes on our end.

Our customer service department is available from 08:00 to 24:00, Monday through Friday. If you send an email outside of these hours, your request will be processed on the following day.

Shipping costs €10 if you order 1 or 2 fragrances.

Shipping is free when you buy 3+ fragrances.

Here’s how it works: you order, we process, then we ship.

Orders typically take 1-2 business days to process. Orders placed after 16:00 are processed the following business day. All orders are shipped from our warehouse in Weert, Netherlands, so depending on where you are located, it can take between 2-5 business days to arrive. We ship Monday through Friday, excluding weekends and holidays.

After placing an order, you’ll receive a confirmation email. When your order is shipped, you will receive another email with your tracking link.

It is only possible to cancel your order for about one hour after it is placed if your order has not been fulfilled yet. However, you can do it only if you contact us during business hours ( Monday to Friday: 08:00 to 24:00 ).

If you have any concerns with your order, please contact us at hello@dossier.eu as soon as possible

Our apologies. In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us via hello@dossier.eu, and we will investigate.

While we are not responsible for lost, held, or damaged packages, we still want you to have the best experience with us. If you have concerns, please contact us at hello@dossier.eu to explain your situation, and we’ll do our best to resolve any issues.